Quality Uncertainty and Perception: Information Asymmetry and Management of Quality Uncertainty and Quality Perception
Lalit Wankhade, Balaji Dabade (auth.)The book addresses the complex issue of quality uncertainty due to information asymmetry in the backdrop of information economics, total quality management and marketing science. Reliability Engineering, Seven Management Tools and System Dynamics are used to develop theories on quality uncertainty and perception. Quality perception is identified as a multidisciplinary measure of business performance. The tools are developed to minimize quality uncertainty or to maximize quality perception. A few worksheets are provided for applying these theories to improve business performance.
Tahun:
2010
Edisi:
1
Penerbit:
Physica-Verlag Heidelberg
Bahasa:
english
Halaman:
115
ISBN 10:
3790821942
ISBN 13:
9783790821949
Nama siri:
Contributions to Management Science
Fail:
PDF, 988 KB
IPFS:
,
english, 2010
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